Which industries and businesses can benefit most from field service software?
Many service-based businesses often carry out work at their clients’ homes or office premises. This necessarily means that your workers will perform the work out “in the field” as opposed to at your own business premises.
There are many advantages to this business model, especially when it comes to bringing convenience to your customers’ doorstep. And if you are looking for ways to introduce greater efficiencies in your business while helping to improve your customer journey and experience, you’ll need field service management software.
In this article, we talk about what this software actually is and what it does as well as focus on which key industries can benefit greatly from it. We also explore a few of the main reasons why you should be using it. Let’s begin.
What is field service management software?
Field service management software is a cloud-based system that is installed on your business’ computers to help you run your business smoother. It has a client-facing side and a back-end side, which is only accessible to you and your team. In essence, it facilitates coordination of your team out in the field carrying out services, making for an improved use of your physical and staff resources.
How do different industries use field service software?
Wondering if field service management software is right for your business? Below, we explore a few of the industries that can benefit from it.
Domestic cleaning companies
By their very nature, domestic cleaning companies offer a service at their customers’ homes. This means that you need to coordinate a time that suits both a given local team and your customer. When you use field service management software, your customer can view your team’s availability and select a time slot that suits both parties. They can also choose between regular cleaning, end of tenancy cleaning, carpet cleaning, pressure washing and everything else.
Health and nursing
In health and nursing scenarios, offering customers who are ill or in need of special assistance a service at their homes is essential. However, you need to know that in such sensitive situations, you have the right team member who can carry out the work. Scheduling your availability on the back-end of your field service management system and making it visible to your customers can prevent miscommunication and misunderstandings about expectations.
Construction companies
Construction companies also work out on the field. Often, they work at multiple projects located in separate places. You need to allocate the right team members to the right project at the right time every time. And field service management software shines in this regard. This means that if you need someone to lay a foundation today but do plastering on another day, you can schedule the right team members accordingly, ensuring optimal use of your human resources.
Beauty and wellness businesses
There’s a rise in mobile beauty and wellness businesses. But that’s not to say that many physical brick-and-mortar locations aren’t open. To schedule a hair appointment, be it a cut, dye, blow dry or even styling, your customers can easily see how long the service will take and when you have a free hair stylist available. The same goes for massage studios, spas and others.
Fleet management
Managing a fleet of vehicles requires a lot of coordination. Especially since you have vehicles on the road at all times. You need to help your drivers locate the fastest and least congested route to get to your customers for faster deliveries. And field service management software, with its GPS capabilities, enables you to do just that. This is in addition to helping facilitate a smoother process of deliveries leading to faster and timely deliveries that lead to customer satisfaction.
Plumbing companies
Dealing with drains and pipes is a specialist skill and often requires emergency work to prevent a problem from escalating. This is when you need to schedule the plumbers on your team and dispatch them to customers’ homes in a timely manner. With field service management software, your availability and response times are immediately displayed, enabling the customer to choose the time slot most convenient for them and your team.
Electrician companies
Similar to plumbing companies, electricians also do a lot of important and sometimes potentially dangerous work. These services are essential for any household but availability can sometimes be a challenge. When your field management software is implemented, you can see which electrician is closest to your customer and dispatch them to carry out the job. This can lead to a lot of cost savings in terms of fuel used for the vehicle, time to respond and more customers served.
Handyman businesses
Whether it’s to put up a shelf, assemble furniture or install a TV stand, handyman services also benefit from fleet management software. When you know which technician is closest to your customer and is available to carry out the job, you can easily send them over with the click of a button. They will receive a mobile notification letting them know about their next job, enabling them to react quickly. This means more cash flow for your business.
Home removals
Moving house is a challenging and stressful experience for people who are relocating. For this reason, you need to offer them efficiency and a timely response. Let your customers book your service online as you dispatch the right removals vehicle and team, depending on where your customer is located, how many boxes and items they have to move and how quickly they need a response.
Gas engineering
With the right field service management software, your gas engineering business can thrive. You can take advantage of online bookings, real-time job tracking, an online training platform and even call centre automation.
Self-storage businesses
Self-storage is becoming an in-demand service. As more and more customers make use of your storage facilities to store their items either for a short or long period of time, you need to be able to manage your available storage and pricing accurately. For this reason, the right field service management software will help you with online booking, automated payments, customer service automation and surge pricing.
Home maintenance businesses
If you are engaged in a home maintenance business, you know the importance of online bookings, giving accurate pricing and estimates, the ability to reschedule easily and offer video consulting. With ServiceOS at your fingertips, all this is managed in one easy-to-use platform that enables you to focus on running and growing your business as opposed to focusing on the small details that can hold you back.
Food and delivery
With custom module creation by ServiceOS, your food and delivery business can thrive. In addition to online orders and convenient online payments with the fastest delivery methods, you can enjoy the rewards and convenience of having your business run like a well-oiled machine.
Driving schools
Driving schools are another type of business that can benefit from field service management software. With custom module creation and GPS live tracking, you can immediately see which instructors are available to offer driving lessons and where. This is an essential way to help streamline your business.
Why use field service management software?
Whatever type of field service business you run, field service management software is perfect for you if you want to take advantage of benefits that include:
- Automated processing
- Increase in productivity
- Increase in cost efficiency
- Efficient functioning of field employees
- Improvement in accuracy
- Improved responsiveness
- Supports expansion
Conclusion
If you are still looking for the right solution in terms of field service management software, you’ve come to the right place. At ServiceOS, you’ll discover a powerful yet affordable solution that takes your business to a whole new level in terms of efficiency, productivity and profitability. Say “goodbye” to wasted resources, time and money. It’s time to take your business to new heights and you can achieve this with ServiceOS’s field service management software. Ready to book your free demo to see how we can help? Get in touch with us today.